Terms and Conditions

Hey! Clean Terms and Conditions

Last Updated: 1 March, 2025

Introduction These terms and conditions govern your use of Hey Clean, operated by Bamp Services Ltd (“we,” “our,” or “us”). By using our cleaning services, you agree to comply with these terms.

Services Provided We offer professional cleaning services for residential and commercial properties. All services are provided as agreed upon booking via phone or email.

Bookings and Cancellations All bookings must be made via phone or email. Cancellations or reschedules require at least 24 hours’ notice. Late cancellations may be subject to a cancellation fee.

Pricing and Payment Prices are quoted based on the details provided at the time of booking. Additional charges may apply if the cleaning requirements differ from the initial quote. Payment is due upon completion of the service unless agreed otherwise. We accept payments via bank transfer and Stripe.

Access to Property Customers must ensure access to the property at the agreed time. If cleaners are unable to enter due to locked doors or other restrictions, a call-out fee may be charged.

Quality Assurance and Complaints We aim to deliver high-quality cleaning services. If you are not satisfied with the service provided, you must inform us within 24 hours, and we will re-clean the necessary areas to meet the required standards. Refunds are not offered.

Liability and Damages While we take great care in delivering our services, we are not liable for pre-existing damage or wear and tear in the property. Any claims for damages must be reported within 24 hours of service completion.

Health and Safety Our cleaners follow strict health and safety guidelines. Customers must disclose any hazards, such as hazardous materials or restricted areas, before the cleaning service begins.

Privacy and Data Protection We collect and store personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your data for service delivery purposes.

Changes to Terms We reserve the right to update these terms at any time. Continued use of our services after any changes constitutes acceptance of the revised terms.

Contact Information For any inquiries regarding these terms, please contact us at bampservices1@gmail.com